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ForwardHealthcare Leadership: People Leadership
Target Audience
All pharmacists
Learning Objectives
At the completion of the activity viewers will be able to:
o Breakdown common negative workplace people management practices that can be damaging and ineffective within the pharmacy
o Demonstrate effective models of feedback that produce positive results for the pharmacy team
o Compare and contrast negative and positive strategies for the management and motivation of the pharmacy team
o Discover the overall importance behind providing performance feedback and how it correlates to the health of pharmacy practice
o Employ methods to address pharmacist and pharmacy technician burnout
Shannon Pukl
A results-driven leader with over ten years in pharmacy practice and five years of multi-facility pharmacy management experience. Shannon operated profitable retail healthcare locations leading up to eighteen stores with thirty-four direct reports, a total team size exceeding 250 individuals, and annual revenue over $150M. Shannon is a cancer survivor who has been on both sides of the pharmacy counter and whose own personal journey launched a deeper passion for healthcare leadership. She graduated cum laude with her Doctorate in Pharmacy from Duquesne University and obtained her MBA from West Texas A&M University. Her operational experience, strong management skills, and commitment to developing top talent afforded her the opportunity to cultivate teams in diverse areas from rural Ohio to suburban Illinois before transitioning into entrepreneurship.
ACPE UAN # 0042-0000-23-013-L04-P
Available Credit
- 2.00 ACPE
The Arnold & Marie Schwartz College of Pharmacy and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.