Medication Therapy Management- (MTM) APhA certificate June 15th Via ZOOM

June 15, 2023

This site is used for registration only. Details will be emailed after you enroll.


 APhA's Delivering Medication Therapy Management Services presents a systematic approach for developing, implementing, delivering, and sustaining MTM services. It includes an overview of the marketplace for delivering MTM services, guidance for implementing MTM services in pharmacy practice, a review of the essential skills and knowledge needed for performing MTM successfully, and an organized process for identifying medication-related problems. The purpose of this certificate training program is to prepare pharmacists to improve medication use through the delivery of MTM services in a variety of practice settings.



Target Audience


Learning Objectives

APhA administers this activity, and this site is for registration ONLY.  Below are objectives listed on APhA site:

Pre-Home Study:

  • Describe the benefits of a standardized process of care.
  • Explain the steps of the Pharmacists’ Patient Care Process.
  • Explain the key components of medication therapy management (MTM).
  • Define the five core elements of the MTM service model.
  • List provisions of recent laws that have affected the evolution of pharmacists’ patient care services.
  • List opportunities for providing pharmacists’ patient care services including those that were created by patient-centered medical homes, accountable care organizations, and transition of care activities.
  • Discuss quality measures that can be impacted by pharmacists’ patient care services or used to evaluate these services.
  • Evaluate the strengths and weaknesses of current pharmacy operations and list potential service opportunities and barriers that threaten success using a SWOT analysis.
  • Write goals for providing medication therapy management (MTM) or other patient care services.
  • Describe appropriate activities for pharmacy technicians, student pharmacists, and pharmacy residents involved with MTM services.
  • Discuss strategies for obtaining compensation for patient care services.
  • Outline the processes and key considerations of making MTM services operational and integrated with existing services.
  • Identify measures to track the economic, clinical, and humanistic outcomes of an MTM service.
  • Describe elements of a marketing plan for attracting patients, providers, employers, and payers to engage in MTM services in your practice setting.
  • List at least seven types of medication-related problems and possible solutions.
  • Describe strategies for and limitations of using clinical practice guidelines to guide the development of patient care recommendations.
  • Explain strategies for assessing patients and their medication use.
  • List specific patient care services that may be provided as a component of MTM services.
  • Explain pharmacodynamic and pharmacokinetic changes that are common in elderly adults.
  • Describe characteristics of geriatric syndromes.
  • Explain the risks of medication-related problems in elderly patients, and strategies for reducing their incidence.
  • Assess whether an elderly patient requires dosage adjustments for drugs that are cleared renally.
  • Describe techniques that support open communication with patients, including open-ended questions and active listening techniques.
  • Identify and address barriers to patient communication during MTM visits.
  • Identify the stages of behavior change in the Transtheoretical Model of Change.
  • Describe the communication process used in motivational interviewing.
  • Describe the process for communicating with other health professionals.
  • Describe the application of the pharmacist’s patient care process to the delivery of MTM services.
  • Systematically review a patient’s medication regimen to assess for medication-related problems (MRPs).
  • Describe a strategy for prioritizing MRPs, develop a plan to address the MRPs, and implement the plan.
  • Identify components of the personal medication record (PMR) and medication-related action plan (MAP).
  • Describe how to document MTM services for internal records, patient records, and communications with third parties, including the development of a PMR, an MAP, and a SOAP note.

Live Seminar:

  • Conduct a thorough medication therapy review (MTR)
  • When interviewing a patient, employ effective communication skills to overcome communication barriers
  • Complete a personal medication record (PMR)
  • Develop a medication-related action plan (MAP)
  • Document medication therapy management (MTM) services in a manner that allows for evaluating patient progress, billing, and tracking clinical and financial outcomes
  • Create a plan for patient follow-up
  • Perform the following tasks, given a patient case that includes one or more medications:
    • Assess patient-specific data and issues, and interpret these findings to identify medication-related problems
    • Develop a patient problem list and a list of the patient’s medication-related problems
    • Establish goals of therapy for each medical condition and medication-related problem identified
    • Make recommendations for resolving situations in which a patient’s medications are potentially inappropriate
    • Discuss the elements of an effective medication therapy recommendation to another health care practitioner
    • Describe the medication use concerns and adverse drug events that are more common in elderly patients
    • Account for pharmacokinetic and pharmacodynamic changes when reviewing an elderly person’s medication regimen
    • List important considerations when determining the operations of an MTM service
    • Identify potential payers for MTM services
    • Explain how to bill for MTM services using CPT codes
    • Describe strategies for marketing MTM services

Post Seminar Case Learning Objectives:

  • Conduct a thorough medication history
  • Complete a personal medication record (PMR)
  • Develop a medication-related action plan (MAP)
  • Assess a patient's health conditions and medication use to generate a list of medication-related problems
  • Prioritize a list of medication-related problems and provide recommendations to address those problems
  • Appropriately document medication therapy management services provided to a patient



Course summary
Available credit: 
  • 21.00 ACPE
    The Arnold & Marie Schwartz College of Pharmacy and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
Course opens: 
Course expires: 
Event starts: 
06/15/2023 - 9:00am EDT
Event ends: 
06/15/2023 - 5:00pm EDT
United States
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Time: Jun 15, 2023 09:00 AM Eastern Time (US and Canada)

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See above.

Instructors: Prof. Fernando Gonzalez and Dr. Lisa Topolski


No conflicts of interest

APha Website Information:

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The APhA Delivering Medication Therapy Management Services certificate training program is approved for a total of 21.0 contact hours of continuing pharmacy education (CPE) credit (2.1 CEUs). The ACPE Universal Activity Numbers (UAN) for this activity are listed below.

Successful completion of the self-study component involves passing the self-study assessment with a grade of 70% or higher and will result in 10 contact hours of CPE credit (1.0 CEUs). 

Successful completion of the live seminar component involves attending the full live seminar and completing the online evaluation. Successful completion of this component will result in 8 contact hours of CPE credit (0.8 CEU). 

Successful completion of the post seminar case exercise component involves completing 3 post cases and submitting an online attestation statement of completion. Successful completion of this component will result in 3 contact hours of CPE credit (0.3 CEU). 

If you are a Minnesota Pharmacist and want to enroll in the APhA MTM certificate training, please contact, before enrolling.

Successful completion of the post seminar case exercise component for Minnesota pharmacists involves completing 12 post cases and submitting an online attestation statement of completion. Successful completion of this component will result in 12 contact hours of CPE credit 

To obtain 21.0 contact hours of CPE credit (2.1 CEUs) for APhA's Delivering Medication Therapy Management Services program, the learner must complete all components listed above, and CLAIM credit for each component. Participants will need to have a valid APhA ( username and password, as well as a CPE Monitor account to claim credit. After credit has been claimed, please visit CPE monitor for your transcript. The Certificate of Achievement will be available online upon successful completion of the necessary activity requirements on the participant’s My Training.

APhA continuing pharmacy education policy provides you with two opportunities to successfully complete the continuing pharmacy education assessment. Please note that you will not be permitted to submit the assessment a third time. The current policy of the APhA Education Department is not to release the correct answers to any of our CPE tests. This policy is intended to maintain the integrity of the CPE activity and the assessment.

 PLEASE NOTE: NO Home Study credit granted after this date; Live Credit can only be granted within 60 days from the day of the seminar attended or before the expiration date, whichever is sooner.

Available Credit

  • 21.00 ACPE
    The Arnold & Marie Schwartz College of Pharmacy and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.


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